Forex risk disclaimer:
Trading forex and CFDs carries a high level of risk!
FXCM Review 2025
Country:
England
Year: 1999
Leverage: Up to 1:400
Deposit: From 50 USD
Spread: Medium
Broker type: STP, ECN
Offices: Sydney, London, Berlin, Paris, Legnano, Johannesburg, Hamilton, Athens, Tel-Aviv, Hong Kong
Platforms: Web, MetaTrader 4, TradingView, NinjaTrader, Trading Station, FIX API
Instruments: Currencies, Crypto, Indices, Metals, Energies, Softs
Payment Methods:
General Overview
General Overview
FXCM (Forex Capital Markets) is a well-established online broker and financial services provider focused on forex trading, while also offering a wide selection of CFDs on commodities, metals, indices, single stocks, and—where permitted—crypto assets. Founded in 1999, FXCM has expanded its global footprint and now serves thousands of traders across multiple regions. The firm aims to deliver an accessible, feature-rich trading environment for newcomers seeking a straightforward entry into the markets as well as for experienced traders who rely on advanced analytical tools and data feeds.
Since its early days, FXCM has set itself apart by combining competitive trading terms with modern trading platforms and a strong regulatory approach. The broker supplies extensive educational content, responsive customer support, and a variety of account types to help traders pursue different strategies. Whether users favour high-frequency forex trading or longer-term positions in commodity and index CFDs, FXCM’s services are built to support a broad spectrum of trading styles. The company also develops technologies such as automated trading systems, APIs for developers, and advanced charting tools to enhance technical analysis.
FXCM emphasizes regulatory compliance and client fund protection—maintaining segregated client accounts, offering negative balance protection in some jurisdictions, and meeting capital requirements imposed by regulators—to bolster trust and credibility. The broker continually reviews and updates its product suite and platform offerings, expanding into areas like cryptocurrency trading when allowed.
In addition to platform features and multi-asset access, FXCM invests heavily in trader education through webinars, tutorials, platform guides, and coaching opportunities. These resources cover core topics like risk management as well as advanced analysis, helping traders shorten the learning curve and make better-informed decisions.
Finally, FXCM stresses transparency in pricing and execution—often employing a No Dealing Desk (NDD) model for certain account types—to reduce potential conflicts of interest. By pairing dependable support with comprehensive charting and a choice of desktop, web, and mobile platforms, FXCM aims to be a full-service broker for traders seeking stability and sophisticated tools.
Pros
- Strong oversight: regulated by top-tier authorities like the FCA (UK) and ASIC (Australia)
- Robust education hub with webinars, articles, and step-by-step guides
- 24/5 multilingual support via phone, live chat, and email
Cons
- Relatively high entry threshold with a $300 minimum deposit
- No micro accounts, which may deter new or small-budget traders
- Promotions and bonuses are rare
- Fee structure can be confusing for beginners, even with generally low spreads
Trust and Safety
Trust and Safety
Regulations: FCA, ASIC, FSCA, ACPR, BaFin, CONSOB
Trust and safety are at the heart of how FXCM works. As a broker handling real money for traders worldwide, FXCM aims to be open and secure. It uses several layers of protection to safeguard deposits, personal data, and trading records. FXCM follows strict rules from regulators, does internal audits, and works with reputable banks to reduce the risk of misuse of funds. On the tech side, it relies on strong encryption, firewalls, and—where available—multi-factor login to protect client data. Together, solid regulation and modern security form FXCM’s promise of reliability.
Is FXCM Regulated?
Yes. FXCM is regulated by respected financial authorities. In the UK, it’s overseen by the Financial Conduct Authority (FCA), known for strict rules on protecting client money and clear business practices. In Australia, it follows the standards of the Australian Securities and Investments Commission (ASIC). In South Africa, the Financial Sector Conduct Authority (FSCA) supervises its activities.
FXCM may also hold other registrations to serve clients in different countries. This multi-country oversight pushes FXCM to keep strong financial discipline—such as holding enough capital, passing regular audits, and following anti-money-laundering (AML) rules. For traders, clear compliance with well-known regulators is a good sign of trustworthiness.
Is FXCM Safe?
FXCM protects clients in several ways. It keeps client deposits separate from the company’s own money (segregated accounts), so your funds aren’t used for business expenses or risky activities. These funds are held with reputable banks. In some regions, FXCM also offers negative balance protection, so your account won’t go below zero during extreme market moves.
Technically, FXCM uses data encryption, regular security checks, and ongoing monitoring to spot and fix risks. It conducts penetration tests and follows data protection laws to guard against cyber threats. FXCM also keeps clients informed about changes to trading rules and risks, helping traders understand the realities of leveraged trading. Altogether, these steps create a dependable environment for both new and experienced traders.
Trading Platforms
Trading Platforms
Web | MetaTrader 4 | TradingView | NinjaTrader | Trading Station | FIX API
Visit PlatformsOne defining feature of FXCM is its assortment of trading platforms tailored for differing user expectations—from entry-level traders seeking straightforward interfaces to expert participants who rely on advanced algorithmic functionalities. The broker’s selection includes proprietary solutions as well as third-party platforms widely acclaimed in the trading community. Every platform generally provides up-to-the-minute data feeds, adjustable charts, and diverse order functionalities. Additionally, these solutions are available through desktop clients, web-based portals, and mobile apps, enabling the flexibility of on-the-go trading.
Trading Station
FXCM’s original platform, Trading Station, strikes a balance between usability and robust analytic tools. Key highlights include:
- Indicator Customization: Users can develop personalized technical studies or incorporate external indicators for tailored chart evaluations.
- Advanced Chart Tools: Multiple chart formats, timescales, and annotation options are offered to cater to detailed analysis.
- Built-In Automated Trading: Though overshadowed by certain specialist platforms, Trading Station supports simple automated strategies that can be run natively.
- Unified Access: A single interface covers forex, CFDs on commodities, indices, and additional instruments.
Desktop, web, and mobile variants of Trading Station furnish flexibility and continuity, ensuring you can monitor and control open positions almost anywhere.
MetaTrader 4 (MT4)
A long-standing choice among the global trading populace, MetaTrader 4 is prized for:
- Expert Advisors (EAs): The ability to build or download EAs for automatic trading strategies, coded in MQL4.
- Indicator Library: A comprehensive set of default technical indicators plus an extensive online marketplace offering specialized tools.
- Intuitive Layout: Familiar modules like Market Watch, chart windows, and a user-friendly order panel make it straightforward to use.
- Cross-Platform Compatibility: MT4 features apps for phones and tablets alongside web browser accessibility.
Those who lean on algorithmic trading or crave a huge community for resource-sharing often discover MT4 to be a standout solution.
NinjaTrader
NinjaTrader appeals to experienced investors and programmers seeking next-level charting and coding capabilities. Prominent features comprise:
- High-Level Chart Analysis: The platform provides an extensive array of chart styles, overlays, and data merges for in-depth market insight.
- Strategy Creation: Even if you’re not a coder, NinjaTrader’s visual strategy builder can guide you in formulating sophisticated algorithms. Those with coding expertise can delve into C# development.
- Real-Time Data Streams: Detailed order flow insights, volume profiling, and market depth help shape more data-driven decisions.
Thanks to a strategic alliance with FXCM, NinjaTrader can connect to FXCM accounts, though available features might differ depending on local regulations and account specifics.
ZuluTrade
ZuluTrade caters to those intrigued by social trading, letting traders follow or copy strategies practiced by skilled professionals in real time. Standouts include:
- Ranking System: Strategies are ranked by risk parameters, consistency, and trading records, simplifying your search for a suitable style.
- Seamless Execution: Transactions from the strategy provider’s account are automatically mirrored in the follower’s account.
- Adjustable Risk Controls: You can dictate your exposure levels, set exit constraints, or stop following a provider if the results deviate from expectations.
Novice traders with limited knowledge can leverage ZuluTrade to observe and learn from others, while still retaining partial hands-on control of their accounts.
Tradable Instruments
Tradable Instruments
Instruments: Currencies, Crypto, Indices, Metals, Energies, Softs
FXCM sets itself apart by hosting a wide range of tradable instruments, appealing to those seeking portfolio diversification and multiple potential sources of return. Key categories include foreign exchange, stock indices, commodities, cryptocurrencies (subject to regulatory conditions), and individual stock CFDs. By offering such an array, FXCM empowers traders to pivot between different markets and strategies—ranging from short-term currency speculation influenced by macroeconomic news to riding stock market trends or hedging against risk in commodity markets.
This broad coverage is advantageous if you aim to mitigate risk by distributing your capital among various asset classes. For instance, you might concentrate a core portion of capital in stable major currency pairs while testing more volatile instruments like cryptocurrencies in smaller amounts. Since CFDs allow speculation on price movements without owning underlying assets, trades can be leveraged for potentially bigger gains (or losses). Below is a more comprehensive depiction of the product range you can access via FXCM.
Forex Currency Pairs
At the heart of FXCM’s core offerings is forex, complete with:
- Major Pairs: The most traded and liquid sets, such as EUR/USD, GBP/USD, USD/JPY, and USD/CHF, which frequently feature minimal spreads.
- Minor Pairs: Cross-currencies that leave out the USD, including GBP/JPY, EUR/GBP, and EUR/AUD. These can face slightly wider spreads but still boast considerable daily volume.
- Exotics: Those pairing a leading currency with a more emerging or less globally dominant currency, like USD/ZAR or USD/TRY, typically present broader spreads due to lower trade volume.
Thanks to FXCM’s connections with multiple market liquidity providers, slippage and re-quotes tend to be limited under normal circumstances, enabling more consistent trade execution.
Stock Indices
CFD trading for key global stock indices is another standout offering. Popular choices include:
- US30 (Dow Jones): Showcasing the performance of 30 heavyweight U.S. companies.
- SPX500 (S&P 500): Reflecting a broad swath of large-cap American firms.
- UK100 (FTSE 100): Encompassing the 100 leading companies on the London Stock Exchange by market cap.
- GER30 (DAX): Focusing on 30 major entities listed in Frankfurt.
Indices are appealing for those who want exposure to entire market segments rather than the volatility of individual stocks, and they can serve as hedges if you’re also invested in single equities.
Commodities
FXCM delivers a commodities lineup that typically revolves around metals and energy assets:
- Precious Metals (Gold, Silver): Favored for safe-haven status, with Gold (XAU/USD) often drawing attention during market turbulence, and Silver (XAG/USD) featuring added price movement.
- Energy (Crude Oil, Natural Gas): Driven by global supply/demand, geopolitical strife, and OPEC decisions, these instruments can display pronounced price swings.
Trading commodity CFDs empowers participants to speculate on these markets without tackling complexities like physical delivery or storage constraints.
Cryptocurrencies
Addressing the expanding interest in digital assets, FXCM has incorporated crypto CFDs—where permitted—to facilitate swift, leveraged trading on popular coins. Recognizable offerings are:
- Bitcoin (BTC/USD): The original and most prominent digital currency, often likened to “digital gold” because of its brand recognition and capped supply.
- Ethereum (ETH/USD): Renowned for its programmable blockchain environment and broad range of decentralized applications (DApps).
- Other Altcoins (Litecoin, Bitcoin Cash, etc.): These can either track Bitcoin’s trend or diverge, presenting additional trading opportunities.
The formidable volatility of crypto CFDs can create prospects for considerable profit while simultaneously multiplying the associated risks, necessitating a vigilant approach to leverage.
CFDs on Stocks
Further diversifying its catalog, FXCM provides single-stock CFDs. This allows traders to zero in on specific corporations they find compelling, without needing to take physical share ownership.
From well-known technology conglomerates to global consumer brands, single-stock CFDs offer ways to speculate on earnings cycles, product announcements, or corporate developments. Unlike direct equity investments, CFD traders can also short these positions more readily, potentially capitalizing on downward price motions. Margin constraints may be stricter here compared with forex pairs, but the possibility for strategic diversification is notable.
Account Types
Account Types
One defining feature of FXCM is its assortment of trading platforms tailored for differing user expectations—from entry-level traders seeking straightforward interfaces to expert participants who rely on advanced algorithmic functionalities. The broker’s selection includes proprietary solutions as well as third-party platforms widely acclaimed in the trading community. Every platform generally provides up-to-the-minute data feeds, adjustable charts, and diverse order functionalities. Additionally, these solutions are available through desktop clients, web-based portals, and mobile apps, enabling the flexibility of on-the-go trading.
Trading Station
FXCM’s original platform, Trading Station, strikes a balance between usability and robust analytic tools. Key highlights include:
- Indicator Customization: Users can develop personalized technical studies or incorporate external indicators for tailored chart evaluations.
- Advanced Chart Tools: Multiple chart formats, timescales, and annotation options are offered to cater to detailed analysis.
- Built-In Automated Trading: Though overshadowed by certain specialist platforms, Trading Station supports simple automated strategies that can be run natively.
- Unified Access: A single interface covers forex, CFDs on commodities, indices, and additional instruments.
Desktop, web, and mobile variants of Trading Station furnish flexibility and continuity, ensuring you can monitor and control open positions almost anywhere.
MetaTrader 4 (MT4)
A long-standing choice among the global trading populace, MetaTrader 4 is prized for:
- Expert Advisors (EAs): The ability to build or download EAs for automatic trading strategies, coded in MQL4.
- Indicator Library: A comprehensive set of default technical indicators plus an extensive online marketplace offering specialized tools.
- Intuitive Layout: Familiar modules like Market Watch, chart windows, and a user-friendly order panel make it straightforward to use.
- Cross-Platform Compatibility: MT4 features apps for phones and tablets alongside web browser accessibility.
Those who lean on algorithmic trading or crave a huge community for resource-sharing often discover MT4 to be a standout solution.
NinjaTrader
NinjaTrader appeals to experienced investors and programmers seeking next-level charting and coding capabilities. Prominent features comprise:
- High-Level Chart Analysis: The platform provides an extensive array of chart styles, overlays, and data merges for in-depth market insight.
- Strategy Creation: Even if you’re not a coder, NinjaTrader’s visual strategy builder can guide you in formulating sophisticated algorithms. Those with coding expertise can delve into C# development.
- Real-Time Data Streams: Detailed order flow insights, volume profiling, and market depth help shape more data-driven decisions.
Thanks to a strategic alliance with FXCM, NinjaTrader can connect to FXCM accounts, though available features might differ depending on local regulations and account specifics.
ZuluTrade
ZuluTrade caters to those intrigued by social trading, letting traders follow or copy strategies practiced by skilled professionals in real time. Standouts include:
- Ranking System: Strategies are ranked by risk parameters, consistency, and trading records, simplifying your search for a suitable style.
- Seamless Execution: Transactions from the strategy provider’s account are automatically mirrored in the follower’s account.
- Adjustable Risk Controls: You can dictate your exposure levels, set exit constraints, or stop following a provider if the results deviate from expectations.
Novice traders with limited knowledge can leverage ZuluTrade to observe and learn from others, while still retaining partial hands-on control of their accounts.
Deposits and Withdrawals
Deposits and Withdrawals
Transactions for deposits and withdrawals form the operational core of any trading account, and FXCM delivers a variety of methods to ensure global accessibility. Speed often stands out when depositing: many methods credit your balance nearly instantaneously so you can get started quickly. Nonetheless, you should expect to go through identity and compliance checks for withdrawals, which help certify that your account is secure and that anti-money laundering standards are being upheld. Actual clearance times often span from immediate (for digital wallet deposits) to multiple business days for cross-border wire transfers.
Moreover, not all channels will be available to everyone—regional limitations or country-specific payment service partnerships might restrict certain choices. Ensuring your account is fully validated with correct identification documents speeds up most deposit and withdrawal requests. FXCM attempts to be forthright about any charges and to abide by local laws pertaining to the transfer of funds, thus creating a straightforward environment for managing capital movements.
FXCM Deposit Options and Fees
FXCM offers a range of deposit methods to cater to its broad user demographic. The most popular choices include:
- Bank Wire Transfer: Nearly universally accepted, although potential processing fees can arise from sending or intermediary banks. FXCM typically doesn’t charge incoming wire fees on its side.
- Credit and Debit Cards: Major card networks like Visa and MasterCard are normally integrated, facilitating near-real-time funding of your trading balance.
- E-Wallets (Skrill, Neteller, etc.): Region-specific availability means certain e-wallets might be more common in some territories than in others. Deposit speeds tend to be fast and may only involve third-party fees.
- Local Payment Schemes: In areas where they exist, FXCM may adopt localized systems or bank links to lower deposit expenses and streamline the process.
Selecting your deposit route depends on speed, cost, and personal preference. Fulfilling KYC (Know Your Customer) obligations is also recommended early on to avert hurdles in your funding routine.
FXCM Withdrawals Options and Fees
FXCM mandates that traders withdraw funds through the same channels they used to deposit, conforming to established anti-money laundering regulations. If multiple payment methods were used for deposits, the brokerage will apply proportional allocations to withdrawals, ensuring the net flow matches each deposit source. Typical withdrawal routes include:
- Bank Wire Transfer: An effective solution for sizable withdrawals, despite associated banking fees and potential waiting periods of a few working days, especially for international transactions.
- Credit or Debit Cards: Usually restricted to amounts equivalent to your card deposits. Any extra sums exceeding the deposit may revert to a bank wire or another recognized option.
- E-Wallets: Fast and comparatively hassle-free, as long as identity checks have been finalized and no extra compliance measures remain pending.
Thorough documentation is often required, especially for first-time withdrawals or substantial transaction values. This strengthens the protection of clients’ funds from illicit activities or unauthorized access. Timelines can vary greatly based on region, banks, and any external verifications, so traders should budget extra time when planning large-scale or urgent withdrawals.
Skrill
UnionPay
GooglePay
Poli
Fees and Commissions
Fees and Commissions
Fees are a big deal when opening a trading account. FXCM’s pricing is fairly clear and offers some flexibility. It earns money through spreads or commissions (depending on your account and instrument) and also charges swap/rollover for overnight positions. You might also see non-trading fees like withdrawals or inactivity. FXCM is usually competitive on major FX pairs during busy hours, but costs can change with market liquidity and volatility. With different account setups, you can choose the plan that fits your trade size and style.
FXCM Trading Fees
Your trading costs depend on the instrument, market liquidity, and account type. Most forex uses spread-only pricing, but some accounts/instruments add a commission in exchange for tighter spreads. During active sessions (e.g., London–New York overlap), popular pairs can get much tighter. The table below shows typical examples; actual prices change with the market:
Remember: zero-commission accounts usually have wider spreads. Commission accounts often get tighter spreads—especially in calm markets. Also factor in overnight swaps on leveraged trades; they come from interest rate differences (FX) or CFD holding costs.
FXCM Spreads
Spreads move constantly based on depth, liquidity, and volatility. Popular pairs like EUR/USD or USD/JPY are usually tighter during their busiest hours. Exotic pairs tend to be wider because of higher risk and lower volume. CFD spreads on indices/commodities also follow their market hours—e.g., S&P 500 is tightest during peak exchange times. If spreads matter a lot to you, consider account types with more competitive pricing or a commission-plus-spread model to manage costs.
FXCM Non-Trading Fees
Non-trading fees are costs not tied to placing a trade, such as:
- Withdrawal Fees: FXCM often doesn’t charge, but banks/cards may. Card payouts can be limited to your original deposit; extra amounts may go via other methods.
- Deposit Fees: FXCM usually doesn’t charge, but payment providers/banks might add small fees.
- Inactivity Fees: A monthly fee may apply if you don’t trade for a set time (often six months+).
- Currency Conversion Fees: If your base currency differs from the instrument or your funding/withdrawal currency, conversion costs can apply.
Knowing these fees helps you plan your overall costs—especially if you expect frequent withdrawals or long inactive periods.
Bonuses and Promotions
Bonuses and Promotions
On occasion, FXCM rolls out promotional endeavors designed to entice prospective traders or reward established clientele. Examples include deposit-related bonuses, competitive trading rebate programs, or referral incentives. It is essential, however, to acknowledge that certain jurisdictions apply rigorous guidelines or outright bans on bonuses in the financial sector to prevent conflicts of interest or misleading advertising. Consequently, the type and extent of any bonus might differ based on location. If you’re considering a particular deal, thoroughly check the relevant terms, focusing on eligibility criteria and any volume or time commitments needed to access the promoted benefits.
Welcome Bonus
One standard structure is the “welcome bonus,” which offers extra capital or credit upon making an initial deposit. The percentage or cash figure can vary, and typically hinges on depositing a certain minimum threshold. Nonetheless, there might be rules dictating that you achieve a certain level of trading turnover before withdrawing the bonus component. These stipulations ensure the bonus is actually used for trading rather than merely withdrawn.
Referral Bonus
As a means to broaden its user base, FXCM may award referral bonuses when an existing client brings in a new participant. Both parties potentially earn a reward after the newcomer opens and funds an account and carries out initial trades. Exact amounts and conditions can change depending on the region. This mechanism benefits the referring user while granting the new client a modest stimulus as they begin their trading journey.
Trading Contests
Occasionally, FXCM organizes contests wherein traders vie to achieve top performance metrics—like highest ROI or largest volume traded—over a defined span. Prizes often include cash, platform fee rebates, or symbolic accolades that can reinforce a trader’s reputation. Contest stipulations usually mandate meeting certain trading thresholds or abiding by specific guidelines, so prospective participants should carefully review the official rules. Competitions of this nature can serve as instructive and motivational experiences, spurring traders to refine techniques in a spirited environment.
Education
Education
Educational initiatives are a major priority for FXCM, aiming to empower its clientele with a robust grasp of financial markets and platform usage. Beyond the standard textual guides and e-books, the broker curates interactive content, from real-time seminars and live webinars to substantial market commentaries. For those just starting out, a demo account is an essential component, allowing risk-free practice before venturing into real money trading. By emphasizing structured lessons on everything from fundamental macroeconomic factors to advanced technical analysis tactics, FXCM endeavors to cultivate a user base of discerning, well-prepared traders.
Typically, the educational materials are segmented into various themes:
- Beginner Guides: Simple overviews explaining how forex works, the significance of pips, how leverage functions, and basic trade placement.
- Market Updates: Regular rundowns of corporate earnings, economic milestones, and technical patterns that may impact upcoming price movements.
- Video Explanations: Stepwise tutorials discussing how to operate trading platforms, set up customized indicators, or place advanced order types like trailing stops.
- Live Webinars: Event-based lessons hosted by in-house analysts or guest experts, offering a dynamic space where traders can pose live questions.
- 1-on-1 Mentorship: In some circumstances—particularly for higher-tier accounts—individualized training can be provided, covering topics as intricate as coding automated strategies or refining sophisticated risk management frameworks.
By building and maintaining this comprehensive suite of training tools, FXCM seeks to lessen some of the uncertainties around leveraged products and market complexities, enabling its clients to approach trading with due diligence and confidence. Traders at every experience level may glean insights from regularly reviewing these resources, staying abreast of changing economic signals and new platform functionalities.
In conclusion, FXCM operates as a multifaceted broker serving an array of traders—from those at the beginning of their journey to institutional entities employing intricate strategies. With an expansive selection of instruments, a variety of trading platforms, and tiered account options—backed by respected regulatory frameworks—FXCM aims to harmonize versatility with steadfast reliability. The broker’s insistence on security, educational outreach, and accessible customer support contributes to a thoroughly rounded platform. Whether you gravitate toward forex, commodity hedging, equity index CFDs, or exploring cryptocurrency markets, FXCM’s broad offerings, supportive learning resources, and prompt assistance may equip you to pursue your trading objectives in a structured and informed manner.
Allowed Countries
Allowed Countries
FXCM extends its services to a global audience, with coverage across numerous continents. However, certain local requirements, legal restrictions, or regulatory frameworks can alter the product scope in particular areas. Individuals residing in places like the U.K. or Australia can typically tap into the full breadth of FXCM’s offerings, whereas U.S. clients might find a narrower selection due to domestic regulations. To accommodate these differences, FXCM operates various legal entities that tailor to regional mandates. If you’re curious about opening an account from a territory beyond the primary operating zones, it’s recommended to verify availability by contacting FXCM directly or scanning the official site for the latest details.
Excluded Countries
United States
Customer Support
Customer Support
The support framework at FXCM is designed to meet user inquiries across a wide gamut, ranging from account setup to advanced technical questions on the trading platform or clarifications about market data. Typically, clients can reach FXCM’s teams via live chat, email, phone, or by visiting physical offices in key financial cities. Different channels suit different urgencies: live chat might be best for swift fixes, while more elaborate or document-heavy problems may be better handled via email. Operating hours for support might adapt based on region and market schedules, but the broker usually endeavors to give prompt, thorough assistance.
Live Chat
FXCM provides an online chat interface on its main website, www.fxcm.com, to assist with immediate issues or clarifications. This mode is ideal for rapidly addressing typical account matters, confusion about promotions, or platform guidance. Representatives can supply real-time answers, helping you sidestep any guesswork and accelerate problem resolution.
Email Support
Clients who need an official paper trail or have more intricate concerns—like verification or uploading formal documentation—can opt for email communication. Addresses such as [email protected] and [email protected] may vary by region, so check if there is a localized address. Although email replies might not be immediate, FXCM typically attempts to respond within a business day, subject to volume and the complexity of your queries.
Phone Support
Should you prefer voice interaction or have time-sensitive concerns, FXCM offers phone support. A prime number for the U.S. is +1 888 503 6739. Other regions might have distinct lines, potentially toll-free. Phone support ensures direct interaction with knowledgeable agents who can handle everything from urgent margin issues to clarifications about trading platforms in real time.
Physical Office
For traders located near one of FXCM’s brick-and-mortar offices, or those desiring an in-person dialog, the company runs offices in certain prominent financial hubs. One recognizable location is 20 Gresham Street, 4th Floor, London, EC2V 7JE, United Kingdom. Arranging a visit in advance is usually wise, and local guidance or health protocols may dictate the visiting process. This option can be beneficial for individuals who find value in face-to-face interaction for complex account formalities or corporate negotiations.
Broker Name: FXCM
Broker Type: STP, ECN
Country: England
Operating since year: 1999
Regulations: FCA, ASIC, FSCA, ACPR, BaFin, CONSOB
Phone: 0800 145 6477
Email: [email protected]
Address: 20 Gresham Street, 4th Floor, London EC2V 7JE, United Kingdom
Broker status: Active
FAQs
FAQs
Is FXCM regulated and safe?
Yes. FXCM is regulated by top-tier authorities including the FCA (UK), ASIC (Australia), FSCA (South Africa), and is supervised in parts of Europe (e.g., ACPR, BaFin, CONSOB). Retail clients get negative balance protection.
Which trading platforms does FXCM support?
MetaTrader 4, Trading Station (proprietary), NinjaTrader, TradingView, web/mobile apps, plus FIX API for advanced connectivity.
What account types are available?
- Standard: commission-free, wider spreads—good for new/casual traders.
- Active Trader: tighter spreads + reduced commissions—built for high-volume/advanced traders.
A demo account is also available.
How competitive are FXCM’s costs?
- Active Trader: spreads from ~0.2 pips on majors + $4 per lot round-turn commission.
- Standard: commission-free with wider spreads (e.g., around 1.3 pips on EUR/USD).
Non-trading fees are generally low.
What’s the minimum deposit and are micro accounts offered?
The minimum deposit is $300. Micro accounts are not offered.
Does FXCM offer bonuses or promotions?
Promotions are limited/occasional due to regulations (e.g., region-dependent deposit bonuses or cashback). FXCM focuses on transparent conditions over frequent promos.
Leave your thoughts